![]() At this point in time you're ready to assign the script to a channel for testing.Once complete, the script should look something like this:.If further actions are needed, return to Get Digit and add Forward to Queue for all other actions.Under the Test Variable click True > add.The sample script looks like this after adding the Test Variable object.If you want to give you callers more than three chances use a larger number. Select >= for the operator in the operator box.For Value set it the empty count variable.The empty action will look like this after adding the Set Variable object.For Value set it the variable from step 46, + the operator in the operator box then type a 1 in the last box. This will increment the empty count variable by one.Set Variable to the empty count variable.In this example, Option 2 is for Support. Set Queue name to where Option 2 should send the call.In this example, Option 1 is for the Sales Queue. Set Queue name to where Option 1 should send the call.For IVR object select Forward to Queue.After adding the Get Digit object the sample script looks like this.The sample script looks like this after adding the Say object.The example has "Hello, please press one for sales or two for support." The example script looks like this after adding the Label object.Fill in Object tag (the example has "Top of loop").The script will look like this after adding the Set Variable object.For Variable select the variable name from step 8.Fill in Object tag (the example has "Set empty count because it indicates what the object does").Enter a Variable Name (it has to begin with an underscore _ ).Select Inbound phone as the script type.Log in to Contact Center Configuration Manager.If the caller selects an option other than the two valid options (1 for sales, 2 for support) they will be sent to the main queue. If the caller does not enter a number within three seconds they are asked for a number two more times before being sent to the main queue. The example below is a scenario where there have separate queues for sales, support and a main queue for all other types of calls. They want callers to have three chances to provide a queue choice.
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